Last updated: April 2026
At Descifer, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, engage with our services, or communicate with us.
1. About Us
Descifer is a brand experience agency based in Doha, Qatar. References to "we," "us," or "our" refer to Descifer. References to "you" or "your" refer to any individual visiting our website or engaging with our services.
2. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Name, email address, phone number, and company name submitted through contact forms or project inquiries.
- Content of messages, briefs, or documents you share with us during discussions or active engagements.
- Payment and billing information (for active client engagements, processed securely through third-party providers).
Information collected automatically
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on each page, referral source, and interactions with the website.
- Cookies and similar tracking technologies used for analytics and functionality.
Information from third parties
- Publicly available professional information (e.g., LinkedIn profiles) used for outreach or verification purposes.
- Information from analytics providers, marketing platforms, or partners we work with.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and process project requests.
- To deliver, manage, and improve our services.
- To communicate about ongoing projects, updates, invoices, and support.
- To send occasional marketing communications (only where you have opted in or have an existing business relationship with us).
- To analyze website performance and improve user experience.
- To comply with legal obligations and protect our rights.
We do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal information based on one or more of the following:
- Consent — when you have explicitly agreed to specific use (e.g., marketing emails).
- Contractual necessity — to fulfill our obligations under a service agreement.
- Legitimate interest — to operate our business, respond to inquiries, or improve our services.
- Legal obligation — to comply with applicable laws and regulations.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze performance. Types of cookies we may use:
- Essential cookies — required for basic website functionality.
- Analytics cookies — help us understand how visitors interact with the site (e.g., Google Analytics).
- Functional cookies — remember your preferences to improve your experience.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6. Sharing Your Information
We may share your information in the following circumstances:
- Service providers — third-party vendors who assist us with hosting, analytics, email delivery, payment processing, or other operational needs, bound by confidentiality obligations.
- Professional advisors — legal, financial, or accounting advisors when necessary.
- Legal compliance — when required by law, court order, or government authority.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not share, sell, or rent your personal information for third-party marketing purposes.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal or tax obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the nature of the information and the context of collection.
When personal data is no longer required, we securely delete or anonymize it.
8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These include secure servers, access controls, encryption where appropriate, and confidentiality obligations for staff and partners.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete information.
- Deletion — request deletion of your personal data, subject to legal retention requirements.
- Restriction — request that we limit how we use your data.
- Objection — object to processing based on legitimate interest.
- Portability — request a copy of your data in a structured, machine-readable format.
- Withdraw consent — withdraw previously given consent at any time.
To exercise any of these rights, please contact us using the details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Third-Party Links
Our website may contain links to external websites, tools, or platforms that are not operated by Descifer. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Data Transfers
If your information is transferred outside Qatar for processing or storage (for example, through our analytics or hosting providers), we take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes means you accept the revised Privacy Policy.
14. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Descifer
Doha, Qatar
Email: hello@descifer.com
Website: descifer.com
